Privacy Policy
Introduction
Phoenix Carpet Cleaning ("we," "us," or "our") is a trading name of KCJ Cleaning LTD, a company registered in 16001130 We are committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you engage with our services or visit our website.
1. Information We Collect
We may collect and process the following information about you:
- Personal Identification Information: Name, email address, phone number, postal address, and any other details you provide during inquiry or service bookings.
- Payment Information: When you make a payment, we may collect information such as your card details or payment processing details. (Note: We do not store full credit card numbers on our systems.)
- Technical Information: This includes your IP address, browser type, time zone settings, and details about the device you use to access our website.
- Customer Communications: Any feedback, comments, or questions you submit to us, including any calls or emails exchanged.
2. How We Use Your Information
We collect your personal information for the following purposes
- Service Delivery: To provide carpet cleaning and related services, manage bookings, and handle inquiries.
- Customer Support: To respond to your queries, complaints, or requests for information.
- Payments and Billing: To process payments and send invoices and payment confirmations.
- Marketing: With your consent, we may send you marketing emails about our services, promotions, and updates. You can opt-out at any time.
- Compliance and Legal Obligations: To comply with legal requirements, such as tax laws and data protection regulations
3. Legal Basis for Processing
We rely on the following legal bases to process your personal information:
Contractual Necessity: Processing your data is necessary for us to perform the contract or provide services you request.
- Consent: We will only use your information for marketing purposes if you have provided explicit consent.
- Legitimate Interest: For improving our services, troubleshooting, and customer feedback purposes.
- Legal Obligations: When required by law, such as maintaining records for tax or regulatory purposes
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors that help us process payments, deliver services, or host our website (e.g., payment processors, website hosting).
- Regulatory Bodies: To comply with legal obligations or enforce our terms and conditions, we may share data with law enforcement or regulators.
- Professional Advisors: Accountants, auditors, and legal advisors for compliance and legal purposes.
5. Data Retention We will retain your personal data only as long as necessary for the purposes for which it was collected, or as required to meet legal, accounting, or regulatory requirements.
- Service Data: Retained for up to 6 years after the last service or interaction with you for tax and record-keeping purposes.
- Marketing Data: Retained until you opt out or unsubscribe from our marketing communications.
6. Your Rights
Under data protection laws, you have the right to:
- Access: Request access to the personal data we hold about you.
- Rectification: Ask for correction of any inaccurate or incomplete information.
- Erasure: Request deletion of your personal data when it is no longer needed.
- Objection: Object to certain types of data processing, including marketing.
- Data Portability: Request the transfer of your data to another provider.
- Withdraw Consent: If consent is the basis for processing, you can withdraw it at any time.
To exercise these rights, please contact us at phoenixcarpetcleaningservices@gmail.com
7. Cookies and Tracking
We use cookies and similar tracking technologies on our website to enhance user experience, analyze site performance, and for marketing purposes.
- Necessary Cookies: Essential for the functioning of the website.
- Performance and Analytics Cookies: Help us understand how visitors use our website and improve it.
- Advertising Cookies: Used to show relevant ads based on your browsing behavior.
You can manage or block cookies via your browser settings.
8. Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. This includes using secure servers and encryption methods when handling sensitive data, such as payment details.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email or through our website.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:
Via our contact form
Effective Date: 07/010/2024